Legal Information
SHIPPING POLICY
1. Overview
At LOVALL, we offer reliable shipping solutions to get your order to you safely and on time. Our flexible shipping options ensure you receive your purchase in the way that best suits your needs.
2. Shipping Options and Timeframes
We provide two main shipping options: Standard and Express. Below are the costs and estimated delivery times for each region.
| Region | Shipping Option | Cost | Delivery Time |
|---|---|---|---|
| Portugal (Mainland) | Standard Shipping | Free | 1-2 business days |
| European Union (EU) | Standard Shipping | €10.00 | 3-5 business days |
| United Kingdom (UK) | Standard Shipping | €15.00 | 5-7 business days |
| USA & Canada | Standard Shipping | €20.00 | 7-10 business days |
| Rest of the World | Standard Shipping | €30.00 | 10-15 business days |
| Region | Shipping Option | Cost | Delivery Time |
|---|---|---|---|
| Portugal (Mainland) | Express Shipping | €7.00 | 24 Hours |
| European Union (EU) | Express Shipping | €25.00 | 1-2 business days |
| United Kingdom (UK) | Express Shipping | €35.00 | 2-3 business days |
| USA & Canada | Express Shipping | €45.00 | 3-5 business days |
3. Processing and Customs
For shipments outside the European Union, any customs duties, taxes, or import charges are the exclusive responsibility of the customer and will be collected by the local authority.
4. Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number so you can monitor the delivery progress of your package.
5. Delivery Issues
Delays: While we strive to meet our delivery commitments, unforeseen circumstances (weather, carrier issues, customs) may cause delays. We are not responsible for delays beyond our control.
Incorrect or Damaged Items: If you receive an incorrect or damaged item, contact our customer support immediately with photographic evidence, and we will resolve the issue promptly.
Lost Packages: In the rare event a package is lost during transit, we will work with the carrier to locate it or provide a replacement or refund.